Support

We're here to help.

Snapback turns your game film into clips and highlight reels. If something isn't working or you have a question, reach out and we'll usually get back to you within 1–2 business days.

Contact us

Email support@playsnapback.com — please include your account email and a short description of the issue (a screenshot helps).

Common questions

• Getting started. Upload your game film, tap to grab the best moments, spotlight your player, then build a highlight reel and share it.
• Manage or cancel your subscription. Open the iPhone Settings app → tap your name → Subscriptions → Snapback. Subscriptions are billed and managed by Apple.
• Restore a purchase. On the Snapback Pro screen, tap Restore purchases.
• Delete your account. In the app, go to Settings → Delete Account. This permanently removes your account and all of your videos, clips, and reels.
• Refunds. Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Privacy & terms

See our Privacy Policy and Terms of Use.